Order Processing Information

The Wax Connection is a Web Store for Professionals Only

FIRST-TIME CUSTOMERS

Web Orders: If this is your first time to order with us, please Create an Account. We require your professional or business licensing information to keep on file before fulfilling your order.

Phone Orders: Phone orders accepted during regular business hours: Monday - Friday, 9 am to 5 pm CST (excluding all major holidays). When you order by phone with us for the first time, we will take a few moments to set up your account in our system. We only sell products to licensed beauty industry professionals, resorts, hotels, clubs, spas, professional salons, and beauty schools. We will ask for your state license or employer/tax ID number, which we will verify and keep on file.

Payment by phone options: Credit card or debit card

METHODS OF PAYMENT

We accept Discover, MasterCard, Visa, American Express, and Paypal. Please have a credit card and billing address available when placing an order. Note: The billing address and CVV of the credit card you use for payment must be correct or your payment will not process.

EMAIL COMMUNICATION

We will confirm your email address with each order. Please use a valid email address to ensure you receive instant confirmation and tracking of your order. You may opt-in to receive our email updates to be notified of our sales, special promotions, and store news as they become available. You can opt-out of our email communications program at any time.

BACKORDERS

At times, products may need to be backordered. If an item is unavailable at the time of order, we will notify you as soon as possible. You have the option of waiting for the item to be restocked (we will provide our best ETA on when you should expect to receive the item) or you may choose to receive a refund for that item. Additionally, if your order contains a backordered item, we will ship the in-stock items from your order first. When the backordered item is restocked, it will be shipped to you with no additional shipping charge.

RETURNS

For assistance on returns, please call 866-417-6015. All returns must be approved. Returns on open or used products are not accepted. All requests for returns must be received within 30 days of order receipt. If a return is authorized, please return the products to us within 7 business days. If a refund is authorized, please allow up to 10 business days for your credit card refund to process upon receipt of the products you return to us. Credit issued only for actual merchandise returned. Shipping fee is nonrefundable.

A 30% restocking fee may be applied to returned merchandise. The restocking fee covers the costs we have incurred during the fulfillment of your order, including but not limited to: merchant processing fees, wages, transportation fees, inventory shortage, and materials.

A 30% restocking fee will be applied to refused orders.

UPS, FedEx or USPS Priority (or a service which provides tracking and insurance) is recommended for all returns. Return shipping charges are the responsibility of the customer. We are not responsible for risk of loss or damage during the return shipment of a product. For this reason, we strongly recommend insuring returns through the carrier for the value (purchase price) of the products being returned to ensure credit. Items must be in new condition, appropriate for resale. 

If the return is necessary due to our error, we will pay for the cost of return shipping via UPS Ground Service.

SALES TAX

A State Sales Tax is applied to orders shipping to addresses within Texas.